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Family storyRoxy & Ramsey

Two dogs.
One calmer home.

Roxy was a German Shepherd puppy who jumped on people; Ramsey, an English Cream Golden Retriever, was one of the more nervous retrievers his trainers had met. Kelton’s team trained them as a pair, and they went home with calmer manners and real off-leash freedom. Afterwards their owners wrote: “We’re very satisfied with the outcome.”

  • Two-dog household
  • Off-leash freedom
  • Calmer greetings
The dogs
Roxy, a German Shepherd puppy, and Ramsey, an English Cream Golden Retriever
Starting point
Roxy: jumping and puppy energy. Ramsey: wary of new places and people
Program
Board & Train, summer 2026, with two owner lessons and a go-home lesson
Trainers
Kelton (lead), with Connor

The difference

What changed for Roxy & Ramsey.

Every line below is in the recordings. Tap “Watch” to see it for yourself.

  1. BeforeRoxy jumped on people
    NowGreeted shoppers at Bass Pro and Michaels without jumping Watch ↗
  2. BeforeRamsey: wary of new places and people
    Now“Indifferent to everything around him” at the park Watch ↗
  3. BeforeToo wild to settle in the living room
    NowHolds her place while the family eats dinner Watch ↗

In their words.

We’re very satisfied with the outcome—and confident we can keep reinforcing the training.

Roxy does really well holding a place while we get dinner ready and eat, and her recall is so much better than before.

For Roxy, the main stuff was off leash, which I think she’s done stunningly well.

Where they started

Two dogs, two different jobs.

Roxy arrived as a German Shepherd puppy of about six months, sweet and full of energy, whose family most wanted an end to the jumping and real off-leash freedom. Ramsey, an English Cream Golden Retriever, knew his basics but was, in one trainer’s words, “probably one of the more nervous retrievers I’ve ever met.”

At home the family wanted what many two-dog homes want: Roxy loose in the living room with them, chilling instead of going wild.

Roxy

No more pulling, no more jumping.

Roxy’s work ran on clear leash communication with freedom as the reward. “So no more pulling. Lots of good loose-leash walking here,” her trainer narrated, then sent her back out: “Now I’m going to let her know it’s okay to go out further again.”

When a group stopped to say hello on a walk, she kept all four feet down: “She didn’t jump on any of you guys,” her trainer said. By the first owner lesson her family could see it too: “She’s doing so good without jumping.”

Ramsey

Indifferent, in the best way.

Ramsey’s first sessions were about opening him up. Soon, in a park full of new things, he was “just not caring,” his trainer said, “being indifferent to everything around him,” which he called “a really good mark here.”

Then came true off-leash work in a parking lot, and later he went to his place cot on the word alone: “I didn’t point. I didn’t do anything. I just said the word.”

Together

Calmer in the same room.

The real test was the pair. The trainers worked both dogs at once, used each as the other’s distraction, and worked on each dog answering to its own name. Their behaviour together in the house, the trainer reported, was “much, much calmer.”

At the second owner lesson, asked how they felt about everything they had seen so far, the owners answered, “Yeah, feeling good.”

Going home

“Stunningly well.”

At the go-home lesson Kelton gave the family his verdict: “For Roxy, the main stuff was off leash, which I think she’s done stunningly well.” The jumping was “100% better”; that same day she had greeted people at Bass Pro Shops and Michaels without jumping on them.

Ramsey had done “way better” in new places, Kelton said: “I took him to Bass Pro Shops today. He didn’t have any issues.”

Kelton’s plan for home: expect the odd test, nip it in the bud, and keep place and recall part of daily life.

After go-home

Dinner, recall and confidence.

After the dogs went home, their owners wrote: “Roxy does really well holding a place while we get dinner ready and eat, and her recall is so much better than before.” Their verdict: “We’re very satisfied with the outcome—and confident we can keep reinforcing the training.”

On film

Watch Roxy & Ramsey’s story.

Start with the short case film, then watch the go-home lesson and the outings where both dogs worked together.

Ramsey, a cream golden retriever, and Roxy, a black-and-tan German Shepherd puppy, standing side by side on their leads in a store parking lotWatch
Case film (3 min): Roxy’s greetings and off-leash trust, Ramsey’s calm and verbal place, and the owners’ update. YouTube ↗
Roxy and Ramsey’s go-home lessonWatch
Full go-home lesson (79 min) for both dogs. YouTube ↗
Roxy and Ramsey at the parkWatch
Full session: both dogs worked together at Lake Benson. YouTube ↗
Roxy and Ramsey at Bass Pro ShopsWatch
Full session: both dogs make friends in a busy store. YouTube ↗

Go straight to a moment

Your dog could be next

Let’s write your dog’s next chapter.

Tell us what everyday life with your dog looks like now and what you would love it to look like. Every local Board & Train includes three full owner lessons, so the work comes home with you.

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