Play-based Board & Train · Angier, Raleigh & the Triangle
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Training supportBoard & Train
Your Board & Train includes three full owner lessons, recorded training to revisit, and free ongoing support with no end date. If you have a concern about our services, you can ask for a full owner review through the process below.
Included as standard
Every Board & Train includes owner lessons, recorded training, and ongoing support to help you continue the work at home.
The first lesson is around 2½ weeks, the second around 3–3½ weeks, and the last on Go-Home day. The first two give you hands-on practice while your dog is still with us, with a trainer there to explain, demonstrate, and help you refine your handling.
Published sessions are collected in your dog’s playlist. Revisit a recorded exercise to look more closely at the cue, the timing, and the trainer’s response. Bring questions about what you see to your owner lessons or the support line.
When something stops working at home, you call or text, and it’s answered by a trainer. There’s no end date on that.
What it costs
No 30-day window, no support package, no per-call charge.
If we decide an in-person follow-up session is what your dog needs, that’s free too: we’ll offer it, not wait for you to ask.
During the stay
We look at how your dog responds across sessions and use that information to guide the work.
When an approach is not helping, we adjust the motivators, environment, level of challenge, pace, or approach. Training is built around The Dog In Front Of Us, with choices that respond to the individual dog.
If we believe your dog needs veterinary assessment, a veterinary behaviorist, or a different management approach, we discuss that with you during the stay so you understand the next step.
After Go-Home day
Use the main line for follow-up, so the team can help while your individual trainer may be working with another dog.
Gemma manages the main line and is a dog trainer. Tell her what you are seeing, where it happens, and what you have tried. That context helps the team understand what needs attention.
Gemma can involve the trainer who worked with your dog. Every trainer can see the main line, and she coordinates an appointment when the team determines that hands-on help is needed.
Raising a service concern
Our published policy provides for a full review by the owner of the company when there is a direct issue with our services. Here is how to request one.
Describe the concern to Gemma on the main line. She can help with training questions and contact the team member who worked with your dog.
By phone or by email. Say plainly that you’re requesting a review. You don’t need special wording.
Christian considers the footage of your dog’s sessions, notes from the stay, lesson records, and your account of what happened. You get an answer within 14 calendar days. Not an acknowledgement: a decision, with the reasoning.
Available remedies
The payment policy remains non-refundable. Depending on the findings, an owner review can result in the following support at no charge:
More hands-on time with a trainer, aimed at the specific thing that isn’t working.
Your dog comes back in for focused work, and you don’t pay for it.
Continuing the learning
Your practice at home is an important part of the process. Keep practicing the handling, cues, and routines covered in your owner lessons. Help everyone in the household use them consistently. If something is not working, contact us so we can look at the situation together and identify the next step.
Three owner lessons give you time to practice with us. The published footage and ongoing support help you revisit that learning after your dog comes home.
Clear expectations
Still wondering about something? Read every answer, or call or text (919) 578-2734.
We do not guarantee a fixed behavioral outcome. Every dog and household is different. Your dog returns to your family, routines, surroundings, and other animals. Continued practice and consistent handling help you carry the learning into everyday life. We teach those skills during your owner lessons and remain available to help afterward.
Yes. We record the majority of your dog’s training sessions during their stay. Our longer recordings come from a 360° camera; we select the viewing angle to keep the dog visible without cutting or rearranging the session, then publish the recordings. The footage lets you see the setting, the handling, and how your dog responds across recorded sessions.
Training package payments and monthly payments are non-refundable, and processed payments are final. These terms are set out in our published policies. Please read them and your agreement before your dog’s stay, and bring any questions to your consultation. Your program reserves boarding space and training time, along with the resources used for outings, session recordings, and owner education. Ending a program early does not change the payment policy.
Your next chapter starts here
Your free in-person consultation lasts about an hour. Discuss your dog, your goals, and the support described here so we can help you decide whether our program is the right fit.
